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Sales Manager, Agency Banking
Required Qualifications: BA/BSC/HND – MBA/MSC/MA
Location: Lagos | Nigeria.
The Sales Manager for Agency Banking supports the Business Manager for Agency & Direct Banking in driving key retail alliances and partnerships to grow our distribution network through Agency Banking in the region of deployment
This role coordinates direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values.
This role also supports increased adoption of our digital channels all through the customer journey / lifecycle.
Be active in the drive for new ideas around country innovations and enhancements on agency banking and customer notification systems
Support localization and optimization of agency banking capabilities in-country before upload into group content management system and final delivery to clients
Responsible for assessing the effectiveness of the Group’s arrangement to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
Drive new-to-bank onboarding of agents (Xpress points)
Drive quality of onboarding application documents, branding, regulatory, and compliance to regulatory/legal requirements
Ensure 99% of reported agent disputes and challenges are resolved at all times
Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness
Steward regulatory and day-to-day engagement with country compliance on all agency requirements and deliveries
Motivate and lead a team to achieve consistent profitability through a clear process of target settings
Conduct regular people performance and productivity reviews and build a healthy talent pipeline
Encourage and foster a congenial working environment to enable direct reports and teams to achieve excellence through teamwork and operational efficiency
Drive customer service excellence, unified customer experience, and ensure competitive solutions and products are consistently delivered on agency banking channels.
Qualifications and Requirements:
Minimum of First Degree. A Master’s Degree or Professional Qualifications will be an added advantage
Functional knowledge requirements: Agency Banking, Current Market / Competitive digital positioning, partner and alliance management, project management, process analysis
Strong interpersonal skills
Method of Application
Qualified and interested candidate should Apply by Clicking and also send their CV to: ENGResourcing@ecobank.com using the Job Title as the subject of the email.
Deadline: September 30, 2022